playtime Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register for a playtime account, we collect personal information that is necessary to verify your identity and manage your account. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a copy of a valid government-issued identification document to comply with our age verification and anti-money laundering obligations under Philippine law. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs. Payment-related information — including your GCash or Maya account reference and transaction history — is also recorded to process deposits and maintain accurate account records. We do not store full payment credentials such as PINs or passwords associated with your payment accounts.

We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any promotional activity on the platform. All information collected is limited to what is reasonably necessary for the purposes described in this Privacy Policy. We review our data collection practices periodically to ensure we are not retaining more information than is required. If you believe we have collected information about you that is inaccurate or excessive, you have the right to request a correction or deletion as described in Section 6 of this policy.

2. How We Use Your Information

The personal information we collect is used primarily to create and manage your playtime account, process your deposits, verify your identity, and ensure that you meet the eligibility requirements set out in our Terms and Conditions. We use your contact details to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our policies. Your activity data helps us monitor for unusual or suspicious behaviour that may indicate fraud, account misuse, or a breach of our platform rules. We also use aggregated, anonymised data to analyse platform performance, improve the user experience, and develop new features for Filipino players. We do not use your personal data to build individual advertising profiles or sell your information to third-party marketers.

Where required by Philippine law or by a regulatory authority, we may use your information to fulfil legal obligations, respond to lawful requests from government agencies, or cooperate with investigations into financial crime. Any use of your data beyond the purposes listed in this section will only occur with your explicit consent or where permitted by applicable law. We will notify you of any material change to how we use your personal information before that change takes effect.

3. Sharing Your Information

playtime does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — for example, payment processors, identity verification services, and technical infrastructure providers. All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory bodies, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of playtime, our players, or the public.

In the event that playtime undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that your privacy rights continue to be protected under the new arrangement. We will notify you of any such transfer through a prominent notice on the platform or by direct communication to your registered email address.

4. Cookies and Tracking Technologies

playtime uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session while you are logged in, and remember your preferences between visits. Cookies are small text files stored on your device by your browser, and they do not contain your personal account credentials or payment information. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytical cookies that help us understand how players navigate the site so we can make improvements. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers.

5. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the playtime platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine regulatory authority in accordance with our legal obligations and within the timeframes required by law.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. You also play an important role in keeping your account secure — please ensure that your login credentials are kept confidential and that you log out of your account when using a shared or public device. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

6. Your Rights as a Data Subject

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to the personal information we hold about you. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your personal data in certain circumstances, the right to request the deletion or blocking of your data where it is no longer necessary for the purpose for which it was collected, and the right to data portability where technically feasible. To exercise any of these rights, please send a written request to [email protected] with your full name, registered email address, and a description of the right you wish to exercise.

We will respond to all verified data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine law. In some cases, we may need to verify your identity before processing your request to ensure that we do not disclose your personal information to an unauthorised person. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law or regulatory guidance. Under Philippine anti-money laundering regulations, certain transaction and identity records must be retained for a minimum of five years from the date of the transaction or the closure of your account, whichever is later. After the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request the closure of your account, we will cease active processing of your data for platform purposes, but we may retain certain records for the legally required retention period. We do not retain personal data for longer than is necessary for the purposes described in this Privacy Policy.

8. Changes to This Privacy Policy

playtime reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify you directly via your registered email address. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Your continued use of the platform after any update has been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change, you should stop using the platform and may request account closure by contacting [email protected].

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way playtime handles your personal data, please contact our support team by email at [email protected]. We aim to respond to all privacy-related enquiries promptly and will do our best to address your concern thoroughly. For general questions about your account, deposits, or platform features, you may also find helpful answers on our FAQ page. If you wish to exercise any of your data subject rights as described in Section 6, please include your full name and registered email address in your message so we can verify your identity and process your request efficiently.